Don’t Let the Winds of Change Blow You Away

Changes are coming in 2017!  Make sure your anchors are ready before you set sail.

Sailing rough waters

Changes to Fishbowl Inventory

As we mentioned in our last Blog Post, Fishbowl Inventory is getting a major overhaul to its database.  These changes could make for some very large waves when it comes to integrated apps and custom reports.  Plus, there will be some new features that you might need help navigating.

Anchor Yourself to our Support

We want to provide you with the best customer service available in the industry.  So far, we think we’re doing a great job!  Therefore, to help you overcome the wind and the waves that are sure to come about with the Fishbowl changes, we offer a yearly support contract for all of the custom integrations we create for you.

Details:

  • We want to give you ample time to make sure your custom integrations are serving you well.  So, we give you a 90-day window for you to see your integrations in action before we ask that you sign up for the support that will be needed when those pesky winds blow.
  • We want to make sure you have an active support contract in place after those 90 days so we can assist with the issues to come.  Your support contract becomes your anchor to make sure that if you are blown about in the tempests, your downtime is minimal, and your boat doesn’t get swamped.
  • Help us reduce delays by keeping your support contract active.  It’s not fun to try to navigate the waters of paperwork while your boat is sinking!  The first lines of safety will be thrown to those who have an active support contract.  Please plan ahead!
  • While support contracts do not cover changes to the integrations that are caused by major Fishbowl upgrades, customers who have active support contracts, and who purchase the code upgrades, will be given first priority.

Calm Waters

These are all great reasons to have your anchor in place before you set sail.  With everything in place, we will quickly guide you back to safe waters, where you no longer need worry about distant storms.  And don’t worry: LilyPad Mobile Sales and LilyPad Mobile Warehouse will be ready to help along the way.

 

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